tag:blogger.com,1999:blog-4273139713770751485.post3519125802085684077..comments2024-03-27T14:43:28.040+05:30Comments on Musings of Dheeraj Sanghi: 72 hours without a cell phoneDheeraj Sanghihttp://www.blogger.com/profile/06367519409840642182noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-4273139713770751485.post-34162580588115382802012-08-24T12:17:29.997+05:302012-08-24T12:17:29.997+05:30This experience proves couple of points:
1. All se...This experience proves couple of points:<br />1. All service providers are same, as good or as bad as others making Mobile Number Portability a useless feature. Whoever has used, probably would have realized they just jumped from one bad operator to another bad one.<br /><br />2. Most of these organizations simply are not process oriented. They have not thought of processes of what happens when their customer looses a phone while roaming. I have observed this with many many Indian organizations. They are simply not process oriented. Whatever little good happens in those organizations is due to some good and sensible people around. Probably this could be a good topic to introduce in management schools, as that's the only way the organizations will function efficiently.Girish Elchurihttps://www.blogger.com/profile/08665350630950521967noreply@blogger.comtag:blogger.com,1999:blog-4273139713770751485.post-32190082322509541172012-08-23T12:55:00.473+05:302012-08-23T12:55:00.473+05:30Perhaps, the cell phone companies could sell a rep...Perhaps, the cell phone companies could sell a replacement SIM in advance, to be activated when your original SIM is lost or damaged. Log on to their website or call customer care, provide some information and it's done! Recently, I received two VISA travel cards, original plus replacement, under a similar policy. Sunil Bajpaihttps://www.blogger.com/profile/04415704915268691419noreply@blogger.comtag:blogger.com,1999:blog-4273139713770751485.post-24203964395911380902012-08-22T10:17:54.736+05:302012-08-22T10:17:54.736+05:30@Kara, your point is well taken about the numbers....@Kara, your point is well taken about the numbers. But any person who has lost his/her mobile will contact their customer service call center and go to the nearest dealer/store. So the cost of dealing with those calls/visits will be there, no matter what. The companies can actually reduce their cost by solving the problem in the first instance, and not having to deal with repeat calls.<br /><br />Also, each such instance can be converted to an opportunity by the cell companies. For example, right now, Vodafone (and I guess others too) provide a free SIM replacement to post-paid customers, if you have a police report on the loss. This means that there is no incentive what so ever for their dealers/stores to help such a customer. They could charge Rs. 50 (just as an example) if the replacement is within the circle, and Rs. 100, if the replacement is outside the circle.<br />Dheeraj Sanghihttps://www.blogger.com/profile/06367519409840642182noreply@blogger.comtag:blogger.com,1999:blog-4273139713770751485.post-40866302050415670052012-08-21T12:19:03.052+05:302012-08-21T12:19:03.052+05:30"Government of India can issue an emergency p..."Government of India can issue an emergency passport in two hours in a foreign country, based on limited identity information that I have, why can't a telephone company issue a new SIM (or activate an old one) in 24 hours within the same country, when all sorts of identity proofs have been provided."<br /><br />Number game: There are 250 million + Airtel subscribers, and loosing one's cell-phone is more common among them (250M+), than loosing one's passport in a foreign country (where travelers are probably of the order of ~10 million)<br /><br />Economics and Resource allocation: We are comparing an extremely cheap pre-paid Airtel service to Government funded passport service (for elites who have traveled abroad)<br /><br />My thoughts: There is huge room of improvement for both Airtel and Vodafone, but after this incident they probably got ripped off those tiny profits they made from you earlier.Karahttps://www.blogger.com/profile/14671980662471282677noreply@blogger.com